Senior Support Specialist Email List
A Senior Support Specialist is someone who provides assistance and technical support to either
businesses or consumers that are experiencing technical, hardware, or software
issues. Some examples of these issues are slow performance, connection
problems, and an inability to access data. Senior Support Specialist are able to deal with most customer issues over the telephone or
through email, however some issues need to be dealt with on site, especially if
the computer software and hardware needs to be modified, cleaned, or repaired.
Responsibilities
:
- Act as
IT support lead (in all capacities) for Dime’s Melville, Long Island
office (approximately 50 employees and growing)
- Diagnose
and resolve end user support issues, consult with subject matter experts
as necessary.
- Maintain
application users.
- Monitor
application availability.
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