Senior Support Specialist Email List

A Senior Support Specialist is someone who provides assistance and technical support to either businesses or consumers that are experiencing technical, hardware, or software issues. Some examples of these issues are slow performance, connection problems, and an inability to access data. Senior Support Specialist are able to deal with most customer issues over the telephone or through email, however some issues need to be dealt with on site, especially if the computer software and hardware needs to be modified, cleaned, or repaired. 

Act as IT support lead (in all capacities) for Dime’s Melville, Long Island office (approximately 50 employees and growing). Diagnose and resolve end user support issues, consult with subject matter experts as necessary. Maintain application users. Monitor application availability. Provide support for problem diagnosis and resolution between end-users and application vendors.

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